In the past year how often have you visited ……? (Select one answer for each)

Any Hardware Store (including True Value)?

The True Value store where you received your survey invitation?

Now, please think about your experience at this True Value store when answering the following questions.



Overall, how satisfied were you with your most recent visit to this store? (Select one answer)
Not at All Satisfied

1

2

3
Neutral


4

5

6
Extremely Satisfied

7
Don't Know



How likely are you to recommend this True Value store to a friend or family member? (Select one answer)
Not at All Likely to Recommend

1

2

3
Neutral


4

5

6
Extremely Likely to Recommend

7
Don't Know



Again, please think about your most recent experience at this True Value and rate your satisfaction with the store on each of the following. (Select one answer for each)
Not at All Satisfied

1

2

3
Neutral


4

5

6
Extremely Satisfied

7
Don't Know
Easy to find what you wanted
Advertised items were in stock
Value for the money
Store is a source of ideas and inspiration
Pleasant and inviting store
Quick checkout
Convenient place to shop (hours, parking, location, etc.)
Employees making you feel like a valued customer
Knowledgeable Employees
High quality products
Product Selection
Well-stocked shelves



Overall, how would you rate your experience at this True Value store compared to other Hardware or Home Improvement stores in your area? Would you say the experience was better, worse or about the same? (Select one answer)







Based on your experience at this True Value, what specific changes or improvements could be made to improve your overall satisfaction? We value your candid feedback. (Type comments below)



These final few questions are for classification purposes only. All of your responses are confidential and will not be shared with any other companies.



Are you a ...?






Please tell us your gender.






What is your age range?





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